Customer Service Retail
Many people believe that having great customer service is just as important as getting your name on the job. Perhaps even more important is knowing how to handle people with a smile. How does having great customer service do for your potential job? It puts you in a positive light with all your customers. It shows you are friendly and helpful. It also shows that you are efficient and know how to take care of your customers.
As a general rule, this is one of the things you could omit or include depending on your situation. Not every retail customer service resume includes a professional summary, though, which is usually because most resume writers don't have the time to add it. If you do include this, it should be brief and focused on your career accomplishments and customer service responsibilities. It's not the place to list every job you held and all of your awards.
Another key element to crafting a successful retail customer service history is addressing your own personal shortcomings. Do you know other employees or managers who left the company because they didn't like your attitude? Are there problems that you feel you are responsible for? Do you find it hard to stay motivated or excited about work? These are the types of things you will need to address in your subjective explanation of why you left the company.
A summary will allow you to discuss what you learned from your job descriptions and job duties. Your goal should be to provide an objective assessment of how you performed during your tenure at the company. Your description should also detail what you learned from the people who worked under you. It is important to consider the goals and objectives of your customer retail associates when crafting your overview.
Another aspect of your customer service retail experience involves a discussion of your job descriptions, duties, and expectations. It is important for these discussions to take into account all the variables that affect you. For example, it might be helpful to note that although you were promoted, you did not receive a raise, your position was eliminated, or that you had to accept a lower compensation level because you were considered a bad sales employee.
Conclusion As you complete this section of your training, be prepared to share how you identified some of your strengths and weaknesses as a person, as well as any changes that you have made since your time with the company. You should discuss the impact that being a member of the team has had on your career and success. Share stories of customer service experiences that have influenced your career, as well as how you used these experiences to help you develop better skills for managing customers and handling yourself in an emergency.
As you go through the process of developing this outline, be sure to make a mental note of each trainer's evaluation. This will help you in the future when you begin your own review and you want to include recommendations that were made by others. In fact, many retailers note that the first customer service training that they have conducted as a franchise ended up helping them retain key employees, get better retention rates, and increase profitability. If all goes well, you may end up being one of those franchises!
